Privacy Policy
Effective Date: 18th March 2024
Brookhouse (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.brookhouseuk.com/) or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information: Information you provide directly, such as your name, email address, phone number, company name, and any other details submitted via contact forms or inquiries.
1.2 Usage Data: Information about your interactions with our website, including IP address, browser type, pages viewed, time spent on pages, and other diagnostic data.
1.3 Cookies and Tracking Technologies: We use cookies, Google Analytics, and similar technologies to track activity on our site and collect data.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our services.
- To respond to inquiries or requests submitted via the website.
- To improve our website’s performance and user experience.
- To send marketing communications, where you have opted in.
- To comply with legal obligations.
Legal Basis for Processing Data
We process personal data based on the following lawful bases:
- Consent: When you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications.
- Contractual Obligation: When processing is necessary to fulfil a contract we have with you.
- Legitimate Interests: When processing is necessary for our legitimate business interests, provided it does not override your rights and freedoms.
- Legal Compliance: When processing is necessary to comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. However, we may share your information in the following circumstances:
- Service Providers: With trusted third parties who help us operate our business and website, including Pipedrive CRM and Brevo email marketing services.
- Legal Compliance: When required by law or to protect the rights, property, or safety of Brookhouse, our users, or others.
- Business Transfers: In the event of a merger, sale, or transfer of company assets.
4. Data Security
We implement appropriate technical and organisational measures to safeguard your information. All website data is collected securely with a valid SSL certificate. While we strive to protect your personal data, no system is entirely secure. You share information at your own risk.
5. Your Data Rights
Under UK law, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Correct any inaccurate or incomplete data.
- Erasure: Request the deletion of your data.
- Objection: Object to certain data processing activities.
- Data Portability: Request a transfer of your data.
To exercise these rights, please contact us at [email protected]. We will respond to data requests within 14 days. We may require verification of your identity.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing your information.
7. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. All school-related data we collect is intended for adult staff only. If you believe we have collected information from a child, please contact us to delete it.
8. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Data will also be deleted upon request.
9. Data Breach Notification
In the event of a data breach, we will notify affected individuals and the ICO (Information Commissioner’s Office) within 72 hours of becoming aware of the breach.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Brookhouse (a trading name of Quantum Interior Solutions Ltd)
Company Number: 12367928
Email: [email protected]
Phone: 0345 383 0050
Address: 4, Charter Court, Stephenson Rd, Highwoods, Colchester CO4 9BP
By using our website, you consent to the terms outlined in this Privacy Policy.